Terms & Conditions
Last updated: 5th January 2026
These Terms & Conditions form the legally binding agreement between Jenny MĂĽller trading as Coaching with Jenny
(“the Coach”) and the Client (“you”). Coaching with Jenny is registered in the United Kingdom.
By completing your purchase at checkout, you acknowledge that you have read, understood, and agreed to the following terms.
Description of Coaching
Coaching is a collaborative, thought-provoking, and creative process designed to help you clarify goals, build confidence, and take aligned action. Coaching is not therapy, counselling, or financial advice. You are responsible for your own decisions, actions, and results arising from the coaching relationship.
1. Coach-Client Relationship
A. Coach agrees to maintain the ethics and standards of behaviour established by the International Coach Federation “(ICF)” (Coachfederation.org/ethics). It is recommended that the Client reviews the ICF Code of Ethics and the applicable standards of behaviour.
B. Client is solely responsible for creating and implementing his/her own physical, mental, and emotional well-being, decisions, choices, actions and results arising out of or resulting from the coaching relationship and his/her coaching calls and interactions with the Coach. As such, the Client agrees that the Coach is not and will not be liable or responsible for any actions or inaction, or for any direct or indirect result of any services provided by the Coach. The Coach’s role is to facilitate insight and accountability; outcomes depend on the Client’s own implementation.
C. Client acknowledges that coaching is a comprehensive process that may involve different areas of his or her life, including work, finances, health, relationships, education, and recreation. The Client agrees that deciding how to handle these issues, incorporate coaching principles into those areas and implementing choices is exclusively the Client’s responsibility.
D. Client acknowledges that coaching does not involve the diagnosis or treatment of mental disorders as defined by the recognised medical authorities and that coaching is not to be used as a substitute for counselling, psychotherapy, psychoanalysis, mental health care, substance abuse treatment, or other professional advice by legal, medical or other qualified professionals and that it is the Client’s exclusive responsibility to seek such independent professional guidance as needed. If Client is currently under the care of a mental health professional, it is recommended that the Client promptly inform the mental health care provider of the nature and extent of the coaching relationship agreed upon by the Client and the Coach.
E. The Client understands that in order to enhance the coaching relationship, the Client agrees to communicate honestly, be open to feedback and assistance and to create the time and energy to participate fully in the program.
F. Both parties agree to maintain honest communication and mutual respect throughout the programme.
2. Services & Payment Program
- Programme name: Make It Yours™
- Framework: Launch with Less™ – a structured process combining clarity, offer creation, and launch support
- Format: 1:1 video sessions via Zoom, plus optional email support between sessions
- Standard package: 8 x 60-minute sessions delivered over 4 months (extensions or pauses by mutual agreement).
- Materials: digital resources and templates may be provided for personal use only
3. Program Duration & Expiry
All sessions must be completed within four months of programme start unless agreed otherwise in writing.
Unused sessions after this date expire without refund.
4. Fees & Payment Terms
- Investment: £2,500 (Pay in Full) or £625 x 4 monthly instalments (“Pay in 4”). Payment is taken securely at checkout through the Coaching platform.
- For payment plans, the Client authorises automatic monthly charges to the chosen payment method until the balance is settled.
- All fees are non-refundable once the first session has taken place.
- The Client is responsible for ensuring that payment information is accurate and current. Late or failed payments may result in temporary suspension of sessions until resolved.
5. Satisfaction Guarantee & Refund Policy
You have the right to request a full refund within 14 days of purchase if you are not satisfied with the programme.
To qualify:
- The request must be made in writing to [email protected] within 14 days of your purchase date.
- Refunds will be processed in full, with no questions asked.
- After this 14-day period, payments become non-refundable.
If you purchased via a payment plan, any instalments already collected will be refunded, and future scheduled payments will be cancelled.
This guarantee replaces the standard “cooling-off” period and is designed to make sure you feel completely confident investing in Make It Yours™.
6. Rescheduling & Cancellation
Sessions may be rescheduled with a minimum of 48 hours’ notice. Missed or cancelled sessions with less than 48 hours’ notice are forfeited. In the event of illness or emergency, the Coach may offer one discretionary reschedule.
7. Termination
Either the Client or the Coach may end this Agreement at any time by providing written notice sent via email.
- If the Client terminates:
- After the 14-day refund period has passed, all payments made are non-refundable.
- If a payment plan is active, remaining instalments remain payable in full.
- If the Coach terminates:
- Any unused, prepaid sessions will be refunded on a pro-rata basis within 7 days.
- The Coach reserves the right to end the agreement in rare cases of non-payment, inappropriate behaviour, or lack of engagement.
8. Confidentiality
This coaching relationship, as well as all information (documented or verbal) that the Client shares with the Coach as part of this relationship, is bound by the principles of confidentiality set forth in the ICF Code of Ethics. However, please be aware that the Coach-Client relationship is not considered a legally confidential relationship (like the medical and legal professions) and thus communications are not subject to the protection of any legally recognized privilege. The Coach agrees not to disclose any information pertaining to the Client without the Client’s written consent. The Coach will not disclose the Client’s name as a reference without the Client’s consent.
Confidential Information does not include information that:
(a) was in the Coach’s possession prior to its being furnished by the Client;
(b) is generally known to the public or in the Client’s industry;
(c) is obtained by the Coach from a third party, without breach of any obligation to the Client;
(d) is independently developed by the Coach without use of or reference to the Client’s confidential information; or
(e) the Coach is required by statute, lawfully issued subpoena, or by court order to disclose;
(f) is disclosed to the Coach and as a result of such disclosure the Coach reasonably believes there to be an imminent or likely risk of danger or harm to the Client or others; and
(g) involves illegal activity. The Client also acknowledges his or her continuing obligation to raise any confidentiality questions or concerns with the Coach in a timely manner.
9. Intellectual Property
All materials, frameworks, and templates remain the intellectual property of Coaching with Jenny and are licensed for personal, non-commercial use only. They may not be copied, shared, or repurposed without written consent.
10. Limitation of Liability
The Coach’s total liability for any claim arising out of this agreement shall not exceed the amount paid by the Client for the programme. The Coach is not liable for indirect, consequential, or economic loss.
11. Governing Law & Jurisdiction
These Terms & Conditions and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales. The parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this agreement.
12. Contact
For any questions or concerns about these terms, please email [email protected].
