Privacy Policy

This Privacy Policy explains how Coaching with Jenny (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit our website or work with us.

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We value your trust and take your privacy seriously. This notice outlines what data we collect, how we use it, and what rights you have under the UK General Data Protection Regulation (UK GDPR) and the EU General Data Protection Regulation (EU GDPR), where applicable. If you have any questions, please contact info@coachingwithjenny.co.uk.

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1) Who we are

Coaching with Jenny is a UK-based coaching and consulting business operated by Jenny Müller, providing 1:1 coaching, digital programmes, and related services to clients in the United Kingdom, Germany, and other European countries.

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Business address:
Coaching with Jenny
Lovelace road

KT6 6NN
United Kingdom
 

We act as the data controller, meaning we are responsible for deciding how your personal information is used and protected.
 

2) Information we collect

We collect information directly from you when you:

• Visit or use our website (www.coachingwithjenny.co.uk)

• Purchase coaching or digital services

• Schedule a call or session

• Sign up for resources, surveys, or newsletters

• Communicate with us by email, form, or social media

The personal data we may collect includes:

• Name

• Email address

• Phone number

• Billing and payment details (processed securely via Stripe or Kajabi)

• Session notes, questionnaires, or reflection forms (if applicable)

• Technical information such as IP address, browser type, and usage data (via analytics tools)

We do not intentionally collect sensitive personal information (such as health, race, religion, or political views).
 

3) How we use your information

We use your personal data to:

• Provide and deliver coaching services

• Manage payments and invoices

• Send essential updates, confirmations, or onboarding materials

• Improve our services and client experience

• Respond to enquiries and provide support

• Comply with legal and tax obligations

We only use your data when we have a lawful basis to do so, including:

• Performance of a contract: To deliver coaching or consulting services you have purchased.

• Consent: When you subscribe to our newsletter or optional communications.

• Legitimate interests: To operate and grow our business and improve client experience.

• Legal obligation: To comply with financial and record-keeping requirements.
   

4) How we store and protect your data

Your data is stored securely using password-protected systems and trusted providers, including:

• Kajabi – for website, checkout, and email automation, payment processing

• Calendly – for scheduling sessions

• Zoom – for video coaching sessions

• Google Workspace – for email and file storage
   

We retain your data only as long as necessary to deliver services and meet legal obligations (typically up to 3 years after your last interaction). All reasonable organisational and technical measures are in place to protect your personal data from loss, misuse, unauthorised access, or disclosure.
 

5) Sharing your data

We do not sell or rent your personal data.

We may share information only with trusted third parties that help us operate our business — for example:

• Service providers such as Kajabi, Calendly, Zoom, and Google Workspace

• Legal, accounting, or IT support when necessary for compliance or maintenance

All third-party providers we use are GDPR-compliant and process your data only under our instruction.

When working with clients in the European Union, your personal data may be transferred to the UK. We ensure this transfer is protected by using service providers that offer adequate safeguards in line with EU GDPR.

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6) Cookies and Analytics

Our website uses cookies (small data files stored on your browser) to improve your browsing experience and analyse website performance.

You can control or disable cookies at any time through your browser settings.

We may use basic analytics tools (such as Google Analytics or Kajabi Analytics) to understand site performance and visitor behaviour. No personally identifying information is collected through these tools.

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7) Your rights

Under the UK GDPR and EU GDPR, you have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate or outdated data

• Request deletion (“right to be forgotten”)

• Restrict or object to processing in certain circumstances

• Withdraw consent at any time (for example, to stop receiving newsletters)

To exercise any of these rights, please contact info@coachingwithjenny.co.uk.

We will respond within 30 days. If you are based in the UK, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk. If you are based in the European Union, you may contact your local data protection authority.

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8) Data retention

We keep your personal data only for as long as necessary:

• Coaching records: up to 3 years after your last session

• Financial transactions: up to 6 years (for legal and accounting purposes)

After this period, data is securely deleted or anonymised.

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9) Updates to this policy

We may update this Privacy Policy from time to time to reflect legal, regulatory, or operational changes.
The revised version will always include the “Last updated” date above.
If the changes are significant, we may notify you directly by email.

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10. Contact

If you have any questions, concerns, or data requests, please contact:

Coaching with Jenny
Email: info@coachingwithjenny.co.uk
Address: Lovelace road, KT6 6NN,  United Kingdom